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Help / FAQs
Company Information
Ordering Information
Artwork Information
Company Information
- Where is the McKinley office / warehouse located?
- The McKinley, Inc. office and warehouse facilities are located in Chariton, Iowa. Our physical address is:
315 South 7th Street
Chariton, Iowa 50049
- What are your hours of operation?
- McKinley, Inc. is open Monday – Friday, from 8:00 AM to 5:00 PM CST. Our online catalog is open 24 hours a day, every day.
- What are your phone / fax numbers?
- You can reach McKinley, Inc. by phone at 641-774-8824 or toll free at 1-800-383-3300. We can be reached via fax at 641-774-4104.
- What is your remittance address?
- McKinley, Inc.
P.O. Box 716
Chariton, Iowa 50049
- What are your accepted methods of payment?
- New accounts require prepayment. We accept Master Card, Visa, Discover, American Express and Money Orders. Once an account is established, terms are net 10.
- How do I set up a McKinley, Inc. credit account?
- To establish a billing account, a Credit Application is attached or call 1-800-383-3300 for assistance.
- How do I contact my salesperson?
- Click here for a Directory of sales representatives.
Ordering Information
- How do I search for products?
- A search tool is included on all screens. A term entered will search item names, as well as detailed descriptions or categories. The top and left navigation bar will also help you further refine your search for products.
- How do I request a sample?
- Sample requests may be made through our Inquiry Form or by calling customer service at 1-800-383-3300. You will be billed for the sample you requested, but can return the product unharmed within 15 days for a refund of the sample purchase price. Samples kept longer than 15 days cannot be returned.
- How do I obtain a quote?
- Email your product specifications to one of our qualified sales representatives or fill out the Inquiry Form. Click here for a directory of sales representatives.
- Can I special order products?
- We specialize in custom products and custom programs. We would welcome the opportunity to quote on any custom product you may need. Simply provide your specifications to us through our Inquiry Form, and you will be contacted by one of our sales professionals who will go over your options with you. After we gather all of the information we need, we will issue you a quotation.
- How do I determine what size to order?
- To assist you in choosing your size, we have attached a Wearable Tipsheet. In general, you will want to buy your normal retail size. If we are aware that a garment is cut “generously” or “very small”, we will make note of such in our item descriptions.
- Is there a minimum order?
- In an effort to keep costs low, we do have minimum order quantities on non-inventory items. Any item that is specified as an In Stock item will carry low minimum order quantities. The minimum order quantity for a specific item can be found in the product description. Special order products will require a minimum, which will vary based on the type of product ordered. Of course, the more you buy, the lower the cost of the product. McKinley, Inc. welcomes and encourages group buys.
- How long will it take to receive my order?
- In stock orders will be shipped within 48 hours. Please allow 2-3 weeks lead time for special order or non-inventory items. In general, orders shipped to locations within the continental US will arrive within one week after shipment. Orders sent to APO/FPO locations generally will arrive within two weeks after shipment.
- How can I check the status of my order?
- We will send an email notification of your order being received to the email address you entered at the time you set up your account. After that email has been sent, you can check the status of your order by calling customer service at 1-800-383-3300 during hours of business operation. We will notify you if your shipment is delayed beyond stated delivery times on stock or custom items.
- How do I check my shopping cart?
- Once items are placed in the cart, you will have access to it by clicking on the cart at the top of any page. If you change your mind, items may be deleted or quantities changed through this link.
- How do I check out?
- Provide information in all of the spaces. Include a valid mailing as well as shipping address. Choose either to pay by Purchase Order (be sure to include your PO number) or by credit or debit card.
- Will I receive confirmation of my order?
- We will send an email notification of your order being received to the address you entered at the time you set up your account.
- Where do I enter promotional codes?
- If there is a current offer available, we will include information in the welcome message on the home page of the catalog.
- What if my order arrives damaged?
- We stand by the quality of all products that we sell. Thoroughly inspect all shipments. Do not accept a damaged or short shipment until exception is noted on the freight bill. Buyer will be held responsible for all shipments with freight bills signed free and clear. If concealed damage is discovered, contact the freight company immediately for inspection. Concealed damage must be reported to the carrier within 7 days of receipt. All damaged goods and shortages that are not properly documented and reported upon receipt become the sole responsibility of the buyer.
- What is your return policy?
- No returns will be accepted without prior authorization. Please contact Customer Service for a return authorization number. Returned inventory items may be subject to a 25% restocking fee. For custom orders, once art, product, and price are approved by the buyer, no custom order returns will be accepted unless they are due to flawed merchandise or an incorrect imprint. At the time the buyer approves a special order, they are solely responsible for the product.
- What is your shipping policy?
- Orders are shipped via FedEx or USPS Priority Mail unless otherwise specified. All in stock orders will be shipped within 2 business days. Please allow 2-3 weeks lead time for special order or non-inventory items. APO/FPO orders will be shipped via the United States Postal Service Priority Mail with appropriate insurance. Shipping and handling fees are not included in our list prices unless otherwise specified.
- How are shipping and handling charges estimated?
- All shipping charges are based on the billable weight of the shipment and the destination. These costs are calculated when the shipment has been packed and is ready for shipment, and will be added to your invoice total. The shipping total displayed at check out is an estimate and may be adjusted to reflect actual charges. Oversized items are noted and will be billed for the actual shipping charges. A chart illustrating current carrier Billable Weight and Oversize rules is attached here. Similar rules apply to USPS Priority Mail shipments.
- Will I have to pay sales taxes?
- McKinley, Inc. is required to bill for Iowa Sales Tax for all orders shipped to customers within the state of Iowa. If your order is for resale, or your order is exempt from such taxes, we are required to have an exemption certificate in our files. A copy of the Exemption Certificate may be obtained here and should be returned to us by FAX at 641-774-4104.
Artwork Information
- What are the costs associated with generating artwork?
- In general, a minor rework of existing digital art will be $30.00. More complex jobs will require a custom artwork quote.
- What types of art files do you accept?
- We accept most types of graphic files including JPG, TIFF, EPS, and PDF files. We also accept artwork from Photoshop, Illustrator, Freehand, and Word. Artwork which is not vector-based, camera ready artwork is subject to additional charges which will be quoted separately. An Artwork Guidelines Tipsheet is attached. Any questions about artwork may be directed to Studio 315.
- How do I upload my logo?
- Artwork should be compressed with a program such as Zip or Stuffit and attached in an email to Studio 315. All fonts used should also be provided.